95ol Privacy Policy — Our commitment to protecting your information

1. Introduction & Scope

95ol (https://95ol.app) is an online gaming and Sports Betting platform operating under a Curacao eGaming licence. We place the utmost importance on your privacy, and this Privacy Policy explains in detail how your personal information is handled.

This Privacy Policy applies to 95ol's website, mobile app, live chat, email, and all other service channels. By using or registering on the site, you consent to this policy.

In this policy, "we", "our", or "95ol" refers to the 95ol platform and its operators. "You" or "user" refers to anyone accessing or using this site.

2. What Types of Information We Collect

95ol collects information from various sources. A detailed breakdown is provided below:

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number, current address.
• Account Information: Username, password (stored in encrypted form), security questions.
• KYC Documents: National ID (NID), passport, driving licence, proof of address.
• Financial Information: bKash number, Nagad number, bank account number (for payment verification).
• Communication History: Support chat and email conversations.

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, device ID.
• Activity Log: Login time, page visits, game history, betting history.
• Transaction Information: Deposit and withdrawal amounts, timestamps, and methods.
• Cookie Data: Session cookies, preference cookies, analytics cookies.
• Location Information: Country and approximate city (IP-based).

2.3 Information Received from Third Parties

• Payment Provider: Transaction verification information.
• Game Providers: Gameplay data and results.
• Fraud Prevention Services: Risk assessment information.

3. Purpose of Data Use

95ol uses your information for the following purposes:

3.1 Marketing Communications

If you consented to marketing communications at registration, we'll keep you informed about bonus offers, new games, competitions, and relevant promotions. You can opt out at any time via the "Unsubscribe" link in any email or through your account settings. Please note that important account-related messages (transaction confirmations, security alerts) cannot be turned off.

4. Data Sharing & Disclosure

95ol never sells your personal information to third parties. However, limited data sharing may occur in the following circumstances:

4.1 Service Partners

95ol works with a number of trusted third parties whose services are essential to operating the platform:

• Payment Processor: bKash, Nagad, Bank — for processing transactions.
• Game Providers: Evolution Gaming, Pragmatic Play — for the provision of gaming services.
• KYC Verification Service: For identity document verification.
• Fraud Detection: For account security.
• Cloud Service Provider: For data storage and processing.

Only the necessary information is shared with these partners, and they are required to sign a Data Processing Agreement (DPA).

4.2 Legal Requirements

95ol may share information with legal authorities in the following cases:

• Court orders or legal summons.
• Anti-Money Laundering (AML) investigations.
• Regulatory audits by the licensing authority.
• National security or emergency law enforcement situations.

4.3 Business Transfer

If any part or all of the 95ol business is sold, merged, or acquired, user data may be transferred as part of the assets involved. We will provide advance notice in such cases.

5. Data Security Measures

95ol uses industry-standard security measures to protect your data:

5.1 Technical Security

• 256-bit SSL/TLS Encryption: All data transmission on the site is encrypted.
• Database Encryption: Stored sensitive information is kept in an encrypted state.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Firewall & DDoS Protection: Prevention of unauthorized server access.
• Regular Security Audits: Tested by independent security experts.
• Penetration Testing: Regular testing to identify potential vulnerabilities.

5.2 Organizational Security

• Only authorized employees are permitted to access personal information.
• All staff receive regular training on data protection practices.
• Data access is restricted using Role-Based Access Control (RBAC).
• In the event of a data breach, authorities are notified within 72 hours and affected users receive prompt notice.

5.3 Payment Security

95ol never stores your full credit card number or payment app PIN. Payment transactions are processed directly through licensed payment gateways. We only retain transaction reference numbers and amounts.

6. Data Retention Period

95ol retains data only for as long as necessary to fulfil its intended purpose. Retention periods for different types of data are outlined below:

Once the retention period expires, data is securely deleted or irreversibly anonymized.

7. Cookies & Tracking Technologies

95ol uses cookies and similar tracking technologies on the website. Cookies are small text files stored in your browser.

7.1 Cookie Types

7.2 Cookie Controls

You may decline all non-essential cookies. You can delete or block cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features. You can set your cookie preferences via the consent banner on your first visit to the site.

8. Your Rights

95ol respects your rights regarding your personal information. You have the following rights:

9. International Data Transfers

As 95ol is an international platform, your data may be stored and processed on servers located outside Bangladesh. In such cases:

• We ensure that all data transfers are carried out with adequate protection.
• Data Processing Agreements (DPA) and Standard Contractual Clauses (SCC) are in place.
• Our cloud provider is ISO 27001 certified.
• Your information is never transferred to countries with inadequate data protection standards.

10. Children's Privacy

95ol strictly prohibits use by anyone under 18 years of age. We do not knowingly collect information from minors.

Age verification during the KYC process is mandatory. If we discover that a minor has opened an account without their guardian's knowledge, that account will be closed immediately and all collected information will be deleted.

If a parent believes their child has registered on 95ol, please contact [email protected] immediately.

11. Policy Updates

95ol may update this Privacy Policy as needed. When changes occur:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• You will be notified via a special banner or pop-up on the site.
• Continued use of the site after any changes will be considered your acceptance of the updated policy.

12. Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact our Data Protection Officer (DPO):

If you are not satisfied with our response, you may file a complaint with the Curacao eGaming licensing authority.